Shipping policy
At Isola Candles, the online store and trading name of Isola Aura Home, all candles are handmade with care in our small studio in Belgium. Each order is prepared and packed carefully before shipping.
Processing Time
Most orders are processed and shipped within 1–3 business days.
Made-to-order, personalised or custom candles may require additional processing time. During busy seasons, processing times may be slightly longer.
Shipping Destinations
We ship from Belgium to the following selected destinations:
• Belgium
• Austria
• Denmark
• France
• Germany
• Ireland
• Italy
• the Netherlands
• Portugal
• Spain
• Switzerland
• the United Kingdom
• the United States
• Canada
Shipping is available only to destinations shown at checkout. Available shipping methods and shipping costs are displayed before payment.
Estimated Delivery Times
Estimated delivery times after dispatch:
Belgium: 3–5 business days
European countries: 3–8 business days
Switzerland: 6–12 business days
United Kingdom: 5–10 business days
United States and Canada: 10–25 business days
Shipping is available only to the countries shown at checkout.
Please note that delivery times are estimates only and may be affected by customs, holidays, weather, carrier delays or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery destination and the available shipping method.
Tracking
When your order is shipped, you will receive a shipping confirmation with tracking information where available.
Please note that tracking updates may not always appear in real time, especially while the parcel is in transit between countries or waiting for a local carrier scan.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes or local fees depending on the destination country. These charges are the responsibility of the buyer unless stated otherwise at checkout.
We are not responsible for delays caused by customs.
Incorrect Address
Please make sure your shipping address is correct before placing your order. We are not responsible for packages delayed, returned or lost due to an incorrect or incomplete address provided by the customer.
Lost or Delayed Packages
If your package is delayed or appears to be lost, please contact us and we will help check the tracking information with the carrier.
A package is considered lost only after confirmation from the shipping carrier.
Damaged Packages
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, and include clear photos of the item and the external and internal packaging.
The 48-hour request helps us investigate transport damage promptly but does not limit your statutory consumer rights.
Contact and Business Information
For any shipping or delivery questions, please contact:
Business owner / legal representative: Maryia Salauyova
Business / studio name: Isola Aura Home
Online store / trading name: Isola Candles
Email: isolaaurahome@gmail.com
Phone: +32 493 50 70 20
Website: https://isolacandles.be
Registered address:
Avenue des Cerisiers 29, b8
1030 Schaerbeek, Brussels
Belgium
VAT and business registration number: BE1013970296