Algemene voorwaarden
Overview
This website is operated by Isola Aura Home under the online store / trading name Isola Candles.
Throughout this website, the terms “we,” “us,” and “our” refer to Isola Aura Home / Isola Candles.
By visiting our website or purchasing from our online store, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy, and other policies published on this website.
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products to you.
If you do not agree with these Terms of Service, please do not use this website or purchase products from our store.
Business Information
Business owner / legal representative: Maryia Salauyova
Business / studio name: Isola Aura Home
Online store / trading name: Isola Candles
Registered address: Avenue des Cerisiers 29, b8, 1030 Schaerbeek, Brussels, Belgium
Email: isolaaurahome@gmail.com
Phone: +32 493 50 70 20
Website: https://isolacandles.be
VAT and business registration number: BE1013970296
Our Products
All products sold through Isola Candles are handmade in small batches by Isola Aura Home.
Our collection includes handmade soy wax candles, scented candles, decorative candles, floral candles, crystal candles, large candle centerpieces, and handmade gift items.
Because our products are handmade, slight variations may occur in:
• colour;
• shape;
• size;
• decoration;
• flower placement;
• crystal placement;
• finish;
• scent intensity;
• overall appearance.
These small variations are part of the handmade character of the product and do not make the item defective.
We make every effort to display product colours, sizes, photos, descriptions, prices, and availability as accurately as possible. However, colours may appear slightly different depending on your screen, device settings, lighting, or display quality.
Product Safety
Candles must always be used responsibly and according to the candle safety instructions provided with your order or shown on our website.
By purchasing and using our candles, you agree to follow basic candle safety rules, including:
• never leave a burning candle unattended;
• keep candles away from children and pets;
• keep candles away from flammable materials;
• place candles on a stable, heat-resistant surface;
• trim the wick before use, where applicable;
• do not burn candles for longer than recommended;
• stop using the candle if it becomes unsafe to continue burning.
We are not responsible for damage caused by misuse, unsafe burning, failure to follow safety instructions, or use of the candle outside its intended purpose.
Orders
When you place an order through our website, you are making an offer to purchase the selected product or products.
Your order is accepted when you receive an order confirmation from us. We reserve the right to refuse or cancel an order if:
• the product is unavailable;
• payment cannot be processed;
• incorrect information was provided;
• there is an error in product information, pricing, or availability;
• we suspect fraud, misuse, or unauthorised activity;
• we are unable to fulfil the order for any reasonable reason.
If we need to cancel or change your order, we will contact you using the email address or contact information provided at checkout.
Please review your order carefully before completing your purchase.
Prices and Payment
All prices are shown in the currency displayed on the website at the time of purchase.
Prices may change at any time without notice. The price charged will be the price displayed at checkout when your order is placed.
Unless stated otherwise, product prices do not include:
• shipping costs;
• customs duties;
• import taxes;
• local fees;
• additional charges applied by your country or payment provider.
Available payment methods are shown at checkout.
By placing an order, you confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.
Shipping and Delivery
Orders are shipped from Belgium.
Shipping options, delivery estimates, and shipping costs are shown at checkout before payment.
Delivery times are estimates only and may be affected by:
• customs processing;
• public holidays;
• carrier delays;
• weather conditions;
• incorrect or incomplete address details;
• circumstances outside our control.
Please read our Shipping Policy for full shipping information:
https://isolacandles.be/policies/shipping-policy
We are not responsible for delays caused by customs, postal services, shipping carriers, or incorrect delivery information provided by the customer.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other local charges depending on the destination country.
These charges are the responsibility of the customer unless stated otherwise at checkout.
We are not responsible for customs delays or additional charges applied by the destination country.
Returns and Refunds
Returns and refunds are handled according to our Refund Policy.
You may request a return within 14 days of delivery, subject to the conditions stated in our Refund Policy.
Please read our full Refund Policy here:
https://isolacandles.be/policies/refund-policy
This does not affect your statutory rights.
Personalised, Custom-Made, and Made-to-Order Items
Some products may be personalised, custom-made, made to order, or created according to customer-selected options such as:
• custom colours;
• custom scents;
• custom decoration;
• custom messages;
• personalised gift details;
• special design requests.
Because these items are made specifically for the customer, they may not be eligible for return unless they arrive damaged, defective, or incorrect.
Please check all personalised details carefully before placing your order.
Cancellations
Orders may be cancelled within 3 hours of purchase.
After this time, production may already have started, and cancellation may no longer be possible, especially for handmade, personalised, custom-made, or made-to-order items.
To request a cancellation, please contact us as soon as possible at:
Accuracy of Information
We make every effort to ensure that the information on our website is accurate, complete, and up to date.
However, occasional errors may occur, including errors in:
• product descriptions;
• product photos;
• prices;
• promotions;
• shipping costs;
• availability;
• delivery estimates;
• product details.
We reserve the right to correct errors, update information, change prices, or cancel an order if information on the website was inaccurate.
Intellectual Property
All content on this website, including but not limited to product photos, text, designs, logos, graphics, product descriptions, layout, and brand elements, belongs to Isola Aura Home / Isola Candles, unless otherwise stated.
You may not copy, reproduce, distribute, modify, use, or publish our content without prior written permission.
This includes use of our product photos, descriptions, brand name, designs, and visual materials for commercial purposes.
Third-Party Services
Our website may use third-party services, including Shopify, payment providers, shipping providers, analytics tools, and other applications that help us operate our online store.
These third-party services may have their own terms and privacy policies.
We are not responsible for the content, policies, or practices of third-party websites or services that are not controlled by us.
Shopify
Our store is hosted by Shopify.
Shopify provides the e-commerce platform that allows us to sell our products and services to you.
Purchases made through this website are made directly with Isola Aura Home / Isola Candles, not with Shopify.
Shopify is not responsible for the products sold by us, our order fulfilment, our customer service, or any issue related to purchases made from our store.
Privacy
Your privacy is important to us.
Personal information collected through this website is handled according to our Privacy Policy.
Please read our Privacy Policy here:
https://isolacandles.be/policies/privacy-policy
By using our website, you agree to the collection and use of information as described in our Privacy Policy.
Prohibited Uses
You agree not to use this website or our services:
• for unlawful purposes;
• to violate any applicable laws or regulations;
• to infringe our intellectual property rights or the rights of others;
• to submit false, misleading, or fraudulent information;
• to upload viruses, malware, or harmful code;
• to interfere with the security or operation of the website;
• to collect personal information from others without permission;
• to spam, phish, scam, or mislead us or other users;
• to copy, scrape, reproduce, or exploit website content without permission.
We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe these Terms have been violated.
Limitation of Liability
To the fullest extent permitted by applicable law, Isola Aura Home / Isola Candles is not liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
This does not affect your statutory rights as a consumer.
Force Majeure
We are not responsible for delays or failure to fulfil our obligations where this is caused by events outside our reasonable control, including but not limited to:
• postal or carrier delays;
• customs delays;
• strikes;
• natural disasters;
• extreme weather;
• accidents;
• technical issues;
• supply shortages;
• government restrictions;
• other events beyond our control.
Governing Law
These Terms of Service and any purchases made through this website are governed by Belgian law, unless mandatory consumer protection laws in the customer’s country provide otherwise.
This does not affect your statutory rights.
Changes to These Terms
We may update or change these Terms of Service from time to time.
The most current version will always be available on this page.
Changes take effect when they are published on the website.
Your continued use of the website after changes are published means that you accept the updated Terms.
Contact Information
Questions about these Terms of Service should be sent to us at:
Business Information
Business owner / legal representative: Maryia Salauyova
Business / studio name: Isola Aura Home
Online store / trading name: Isola Candles
Registered address: Avenue des Cerisiers 29, b8, 1030 Schaerbeek, Brussels, Belgium
Email: isolaaurahome@gmail.com
Phone: +32 493 50 70 20
Website: https://isolacandles.be
VAT and business registration number: BE1013970296